Contact Us

FAQ

• zipzipcst

  I think it is too hard to select the pieces to move them. I often find myself clicking and holding on pieces, but they still do not move. I have to really hold down the mouse button to select a piece

  I find the Hard puzzles actually easier than the Medium.

  Thank you for your feedback—it's really helpful for us to improve the game.

  We haven't been able to reproduce this issue on the PC version in our testing so far, but it's possible it's specific to mobile/touch devices (or certain mouse/trackpad setups). I'm actively working on testing and optimizing piece selection and drag behavior across platforms to make it smoother and more reliable.

  If you can record a short screen capture showing the problem (even just a few seconds of trying to select and move a piece), that would be incredibly useful. Please send it to [email protected], and I'll investigate it right away.

  Thanks again for taking the time to report this—I truly appreciate players like you helping us make the experience better!

• Tasia Russell

  How do I pause? It said something about being able to save what I have done so far and come back.

  Right now, the game automatically pauses if you switch to another browser tab or window (or minimize the browser). Your progress is saved automatically as you play, so you can safely leave and come back later — just return to the same browser and the game will resume right where you left off. We don’t have a manual “Pause” button yet, but switching tabs/windows effectively pauses it for now.

• Tasia Russell

  I have MS and the Pips game really helps me with my cognitive skills. When I am having a bad thinking day due to my MS I play more than just three games.

  I find the Hard puzzles actually easier than the Medium.

  You’re not alone in finding Hard puzzles easier than Medium! The Hard level actually provides more hints and visual cues upfront, which can make the solutions feel more approachable for some players. Medium tends to give fewer hints, so it can feel trickier even though the core puzzles aren’t necessarily harder. We’ve heard this from several players, and it’s super helpful feedback.